Refund Policy

Last updated: 13 September 2026

Rentals are final. A rental starts as soon as your payment is confirmed, so we don't refund a change of mind. This policy is part of our Terms of Service.

When we refund

• You paid, but your ad never went live — for example, the billboard was taken before your payment finished. Full refund.
• You were charged twice for the same rental. The extra charge is refunded, and your ad stays live.
• We removed your ad even though it broke no rule. Refund for the unused time.
• The law requires a refund.

When we don't

• You changed your mind.
• Your ad had a typo, wrong link or wrong image.
• You didn't get the results you hoped for.
• Your ad was removed for breaking the Ad Rules.
• Your ad didn't show on a particular device, or an image hosted elsewhere stopped loading.
• Your rental ended on schedule.

A refund ends the rental

Apart from refunds of duplicate charges, any refund — full or partial — ends the rental and removes the ad.

How to ask

Email support@imflexing.com with the subject Refund within 14 days of the problem. Include the email you paid with, your receipt or payment ID, and what went wrong.

Approved refunds go back to your original payment method through Dodo Payments. Your bank may take a few business days to show it.

Chargebacks

Please contact us before disputing a charge with your bank. Disputing a valid charge may lead to your ad being removed without a refund.